We hope your items are a perfect fit and you are happy with your purchase. However we realise there may be times when you need to return something, and we are happy to take all items for a refund, with the exception of food and treats, up to 30 days after you have received them. We regret that we are unable to process exchanges for a different size, instead you will be required to return the item for a refund and buy a different size.
In the case of muzzles this can be extended if requested as we appreciate some nervous dogs may take while to desensitise to the muzzle and we do not want you to rush this process, please contact us and we can extend the return time for you.
The return information can also be found on the coloured insert in your parcel,
Please enclose the packing slip in your return parcel to indicate which
items being returned and send to:
7 Atherton Lane
If you require help with muzzle sizing then it can be useful useful to see a photo of the Dog wearing the incorrectly fitting muzzle to use as a gauge, so please contact us before sending the return.
All items must be returned in a clean and unworn condition and in the case of treat bags etc in their original packaging where applicable.
We cannot accept muzzles that have been customised with a change to the straps or with straps removed.
The buyer is responsible for the return postage costs, unless the item is faulty in which case please use Royal Mail 2nd class and obtain a proof of postage which will insure the parcel.
We strongly recommend Royal Mail for all returns.