Where are you based? We are based in the UK
Do you ship worldwide? We do! We will ship anywhere in the world. You can choose an International Standard Service or a Tracked Service.
International Standard insures your parcel up to a value of £20 plus the postage paid
International Tracked insures your parcel up to a value of £50 plus the postage paid
You can increase the amount of insurance up to £200, please select "International tracked Plus" at checkout.
Should your parcel be declared as a loss we will facilitate the claim from the Royal mail, however please be aware of the maximum amount we will be able to claim on your behalf and pay out to you.
How long does it take to get my parcel? We post out daily, 1st class parcels are usually delivered in 1-2 days, International tracked 7-10 days.
Orders made before Midday are guaranteed to be posted out the same day.
Covid has had a long lasting affect on postal services, throughout the world companies are struggling with staff absences and a smaller workforce to allow social distancing at work. This means the timescales for delivery are unpredictable with some parcels delayed by weeks. We are willing to continue to post internationally but please be aware we have no control over timescales.
I filled out the form or sent a message- how quickly will I receive an answer? We try and answer all queries as fast as possible, however the email isn't a manned email box and it may take up to 72hrs to receive a reply.
I am an international customer will I have to pay import tax on my order? Some. but not all Countries charge an import tax for goods sent from rhe UK. Please check if you will be charged and how much this will be as each Country has different thresholds and charges. This is particularly important for EU Countries as the UK is no longer part of the EU.
Can the treats be sent internationally? Please check with your Country's import rules on food as not all will allow the import of Treats, causing your parcel to be returned to us.